Did you know that we have a “newish”tech ticket system that will give you and the tech department more information about your request. The Tech department would prefer that everyone use this new system.
Log-In
- Go to the school website and click on the Help Desk icon.
- Or you can go directly to this LINK and bookmark the webpage.
- You will be brought to a log-in screen.
- Username = First Initial Last Name
- example: shoban
- Password = Network password
- A word or a word followed by a number
Input Your Tech Issue
- You will be brought to a new dialog box with fields that you will need to fill out. Some of the fields are trickier than others - see below for more additional information
Request Type
- Computer Problem: Select this if you have general run of the mill tech issues - Smartboard, Elmos, computer not working properly
- Laptop Updates: Select this if you need an update of some sort - Flash, Adobe, Browser - etc.
- Project: Select this if you need with a particular project that has a tech component on which you need help.
- Staff Equipment Renewals: Select this if you want to keep your device with you during the summer
- Request Detail - Put all the information about your issue in this box. The more information you give, the more help Tech will be able to give
- LPS Asset # - This is the number that the Tech department assigns to your device. These numbers are located underneath your computer on the blueish sticker with a bar code.
You can also find the asset number for your devices on the ticket itself.
Scroll down to the bottom of the ticket and see “My Assets”. Each device assigned to you is listed with the number on the left-hand side. Put THIS number in the LPS Asset # field.
- Attachments - Click the Add File button to add a screen-shot of your issue (not required) or any file you think will be helpful.
- Location - Select the building and room number where the device can be accessed by the Field Technician
- Priority - Select the urgency of your request.
- Don’t forget to scroll to the bottom right and click SAVE!
Next Steps
Once a ticket has been saved, the tech department begins to process it. Oftentimes, they will send you an email with additional information that you can use to solve your issue.- In order to NOT delete them accidentally, be sure to look for emails from “lpstechsupport”
- If the subject line says “updated” a tech has written an update about your ticket or written a note to you with instructions.
- You can open the email and scroll down to the bottom to find the note from the field tech.
- If you would like to view the status of your tech ticket, you can log-in to the help desk with the process above and click on TICKET HISTORY.
- This history contains all the notes from the field techs for your case and (as you can see in the image below) its current status.
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